The short version. £4.95 flat UK delivery, free over £75.00. Dispatched in 1–3 working days, then 2–4 working days in transit. We deliver to the United Kingdom only.
Where we deliver
We deliver to addresses in the United Kingdom: England, Scotland, Wales, Northern Ireland, the Isle of Man and the Channel Islands. We do not currently ship outside the UK. If you would like a baby sent abroad, email info@myrebornbabies.co.uk before ordering and we will tell you honestly whether we can arrange it.
We cannot deliver to PO boxes. Deliveries to the Scottish Highlands and Islands, Northern Ireland and the offshore islands sometimes take an extra working day or two; the charge is the same wherever you are.
What delivery costs
| Order value | Delivery | Service |
|---|---|---|
| Under £75.00 | £4.95 | Tracked, signature not required |
| £75.00 and over | Free | Tracked, signature not required |
The charge is per order, not per item, so a baby with three outfits and a moses basket costs the same to deliver as a baby on her own. The delivery total is shown in your basket and again at checkout before you place the order, and nothing is added afterwards.
How long it takes
Two things make up the wait. Handling is the time we take to pick, check, dress and wrap your order: 1 to 3 working days. Transit is the time the courier takes: 2 to 4 working days. Together that is usually 3 to 7 working days from your payment clearing.
Because payment is arranged after you order (see terms and conditions), the clock starts when your payment reaches us rather than when you press the button. We email you the moment it does.
Working days are Monday to Friday, excluding bank holidays. Orders placed at the weekend are picked up on the next working day.
Pre-order items
A small number of babies are listed as pre-order, which means the doll is still being finished. Those listings show the expected date on the product page and typically take four to eight weeks. If a pre-order slips, we will email you with the new date and you may cancel for a full refund at any point before dispatch.
Tracking your parcel
When your order leaves us we email you the courier and the tracking number. If the tracking has not moved for two working days, or the courier has marked it delivered and it is not with you, contact us at info@myrebornbabies.co.uk or ring +44 7551 570516 and we will chase it. Please give us the courier a working day or two to locate it before we treat a parcel as lost.
How your baby is packed
Every doll is dressed, wrapped in acid-free tissue and boxed with padding, at no extra charge. Boxes are plain and carry no branding that identifies the contents, which matters when the order is a surprise. If you would like the invoice left out of the parcel, say so in the delivery notes at checkout.
Babies with a heartbeat or breathing unit are posted with the batteries disconnected or removed, in line with carrier rules on lithium cells.
If nobody is in
Our parcels do not need a signature, so the courier will normally leave your order in a safe place or with a neighbour and post a card. You can nominate a safe place in the delivery notes at checkout. Once a parcel has been left where you asked us to leave it, responsibility for it passes to you.
Damaged, missing or wrong deliveries
Open your parcel promptly and check the baby over. If she has arrived damaged, or the order is not what you ordered, email info@myrebornbabies.co.uk within 48 hours of delivery with your order number and photographs of the damage and the outer packaging. We will replace her, or refund you in full, and we cover the return postage. Please keep the packaging until the claim is settled, as the courier may want to see it.
If a parcel does not arrive at all, tell us within 21 days of the dispatch email so we can raise it with the courier inside their claim window.
Changing your delivery address
We can change the address any time before dispatch — just email us. Once a parcel is with the courier we cannot redirect it, though you may be able to yourself using the courier's tracking link.
Getting in touch
Delivery questions go to info@myrebornbabies.co.uk or +44 7551 570516, monday to friday, 9am – 5:30pm (uk time). closed weekends and bank holidays. You can also message us on WhatsApp.